The fix covers the post-quest black screen that could occur when a partner other than Iori, Zash or Argo was selected. Only use the older partner-selection workaround when the title screen shows a pre-1.0.4 build.
Safe current sequence
- Check the title screen and install version 1.0.4 if it is not already installed.
- Back up or allow the normal platform cloud sync to finish before retrying a quest blocker.
- Reload the existing safe save and complete Original Sin normally.
- If the screen remains black on 1.0.4, exit through the platform interface, restart once and record the partner, platform, quest stage and version.
- Report a reproducible 1.0.4 case to Bandai Namco support rather than deleting progress or local configuration files.
What version 1.0.4 fixed
The official notes identify a black screen after Original Sin completion when a partner other than Iori, Zash or Argo was selected. That exact condition is included in the 1.0.4 fixes. It is therefore more accurate to treat a new black screen on 1.0.4 as a fresh reportable symptom, not as proof that every black-screen report has the same cause.
Older-build workaround
Before 1.0.4, a community report associated the problem with partners outside the Iori, Zash or Argo set. If an update is genuinely unavailable on your platform, the bounded fallback is to preserve the save, reload before Original Sin, choose Iori, Zash or Argo and retry once. Do not infer that this route fixes unrelated quests, driver failures or the separate Summons black screen.
If the issue persists after updating
- Confirm the title screen shows the newest version available for your platform after the restart.
- Record platform, partner, quest stage, preceding cutscene and whether the save came from the demo.
- Test the same pre-quest save once, not through repeated forced shutdowns.
- Check the known-issues board for a newer official notice.
- Keep the report narrow: describe what happened, what version was installed and what changed after a clean restart.
Original Sin black screen FAQ
Is this officially fixed?
Yes. The official 1.0.4 notes say the post-completion black screen with partners other than Iori, Zash or Argo was fixed.
Which partners mattered on an older build?
The historical community workaround used Iori, Zash or Argo. That route is for a pre-1.0.4 build only, not a replacement for updating.
Should I reinstall the game?
Not as the first response. Confirm the version and retry from a safe save before considering broad changes that may not affect the documented quest condition.